Return & Cancellation Policy

1. Order cancellation You may cancel an order any time before it is dispatched by contacting PUNITH@elitegear.in / 9343858500. Once dispatched, an order cannot be cancelled but can be returned as per the terms below. 2. Return window Returns are accepted within 7 days of delivery for unused items in their original packaging with all accessories and the invoice copy. 3. Non-returnable items Made-to-order, customised, cut-to-length or consumable items cannot be returned unless they are damaged or incorrect. 4. Damaged or wrong items If you receive a damaged, defective or incorrect item, notify us within 48 hours of delivery with photographs. We will arrange a free replacement or a full refund. 5. Refunds Approved refunds are processed to the original payment method within 7 working days of the returned item being received and inspected. Cash-on-delivery orders are refunded by bank transfer. 6. Shipping charges Shipping charges are refunded only when the return is due to our error. 7. How to raise a request Write to PUNITH@elitegear.in / 9343858500 with your order number and reason for the return. Registered address: 17 jain temple cross road vvpuram bangalore